Section 1: Tell Us About Your Product

• Select Brand *
  Select Brand Simmons Beautyrest Serta Hampton & Rhodes Dream Bed Lux Dream Bed Classic Brands Snuggle Home Eclipse Leggett & Platt Chattam & Wells Rest & Relax Sleepys Yume Purple Other
• Select Product Type *
  Select Product Type Mattress Mattress & Box Spring Frame Box Spring
• Select Product Size *
  Select Product Size Twin Twin XL Full Full XL Queen King California King
• DEFECT REASON *
  Defect Reason I feel coils when I lay on my mattress I feel my pillowtop bunching or shifting I see a coil or wire coming out of my mattress My mattress is sagging I see a rip or tear around the handles or seam My mattress is making noise I see a bent or broken beam in my box spring My box spring is making noise My bed frame or foundation is broken My furniture is broken
• Select Foundation
  Select Foundation Metal Wood w/Slats Solid Platform On Floor Adjustable Base
• Select Frame
  Select Frame Metal w/ Center Support Bar Metal w/No Center Support Bar Platform Frame
• How many legs on your foundation touch the floor?
  Number of Legs 0 1 2 3 4 5 6 7 8 9 10
• How many slats run horizontal on your foundation?
  Number of Slats 0 1 2 3 4 5 6 7 8 9 10
• Are there any stains, rips, burns or tears on the product?

  Yes No

  Please use the comment box below to provide a detailed description of the damage including what you believe caused the damage, the size of the affected area, and how long ago the damage occurred.

• Please share any additional details you feel we should know about your merchandise.
• Please upload a photo of the damage
  
  10 MB Max

Section 2: Contact Information

EMAIL

An email address is required for confirmation and to receive warranty results.

• Email Address* *
• Confirm Email* *
• Phone Number* * ### - ### - ####

ADDRESS WHERE MERCHANDISE IS LOCATED

Please enter the name, address and product details found on your or receipt.

• Full Name* *
• Address* *
• Address 2 (optional)
• City* *
• State* *
• Zip Code* *

Order Information

Only your email address and contact information are required to file a warranty claim with us. Please complete the fields below to the best of your ability.

Sample Receipt

• Purchase Date * MM / DD / YYYY
• Order Number *
• Customer Number *
• SKU# *
• Vendor Brand *
• Description *
• Purchase Price *

Receipt Upload

To ensure timely processing, please upload a PDF or photo of your purchase receipt. The photo should include the purchase date, order number, customer number, product information and purchase price. If you do not have a copy of your original receipt, we will make every effort to locate a copy for you.

• Receipt Upload *
  
  10 MB Max

Section 3: Photo Uploads

Please upload the pictures requested below. Samples pictures are shown.

Affected Area(s)

• 1 Main Affected Area / Complete View Of Mattress

  Place standard measuring device and broom or yard stick in place at the deepest body impression or sag (in the example photo below, use a broom or yard stick instead of a string). Photo should be taken at a distance.

  UPLOAD
  10 MB Max
  EXAMPLE
• 2 Close Up Of Main Affected Area

  Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

  UPLOAD
  10 MB Max
  EXAMPLE

• 3 Second Affected Area (Partner Side Of Mattress)

  Photo of opposite side / partner side of mattress; measuring device and broom or yard stick across a!ected area. Photo should be taken from a distance.

  UPLOAD
  10 MB Max
  EXAMPLE
• 4 Close Up Of Second Affected Area

  Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

  UPLOAD
  10 MB Max
  EXAMPLE

Labels & Tags

• 5 Photo Of Law Tag Attached To The Top Of The Mattress

  Clear and legible.

  UPLOAD
  10 MB Max
  EXAMPLE
• 6 Photo Of Silk Label

  Clear and legible photo of silk label, sewn into the seam of the mattress.

  UPLOAD
  10 MB Max
  EXAMPLE

Box Spring

• 7 1st Photo Of Box Spring

  Complete view of the box spring; measuring device and broom or yard stick in place at the deepest impression or sag. Photo should be taken at a distance.

  UPLOAD
  10 MB Max
  EXAMPLE
• 8 2nd Photo Of Box Spring

  Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

  UPLOAD
  10 MB Max
  EXAMPLE

Frame Support / Foundation

• 9 Photo of the Support

  Complete view of the frame support, center rails and legs, including: metal frames, wooden frames with slats, solid platform beds, or adjustable bases.

  UPLOAD
  10 MB Max
  EXAMPLE