Online Warranty Form

We are dedicated to resolving your warranty needs, and typically respond to submissions within 5 business days. We are closed on the weekend, but will respond to all requests from Friday, Saturday and Sunday, by end-of-business on Monday.

For warranty claims on Tempur-pedic®, Sealy, Stearns & Foster, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, Leggett & Platt, Customatic, Enso, Mantua or Pragma, please contact the vendor directly.

For all other vendors / brands, please fill out the following form to ensure your warranty is processed in a timely manner.

What you’ll need

1. Product Information
We will want to know the brand, product type, and defect reason to process your order. Please note: If you are filing a claim on a mattress or box spring only, we will also want to collect details about the complementary pieces of your sleep system (i.e., for mattress only, we will want details about your box spring and foundation).

2. Contact & Order Information
We will need your Name, Email, and Address as it appeared on your invoice. If you have your invoice handy it will be helpful, but you do not need to have a copy of your invoice to file a warranty claim.

3. Photos of Your Merchandise
See the below photos required and make sure you have them ready for uploading before getting started.

Photo preparation (only for mattress, mattress + box spring or frame support)

Affected Area(s)

• 1 Main Affected Area / Complete View Of Mattress

  Place standard measuring device and broom or yard stick in place at the deepest body impression or sag (in the example photo below, use a broom or yard stick instead of a string). Photo should be taken at a distance.

  EXAMPLE
• 2 Close Up Of Main Affected Area

  Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

  EXAMPLE

• 3 Second Affected Area (Partner Side Of Mattress)

  Photo of opposite side / partner side of mattress; measuring device and broom or yard stick across affected area. Photo should be taken from a distance.

  EXAMPLE
• 4 Close Up Of Second Affected Area

  Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

  EXAMPLE

Labels & Tags

• 5 Photo Of Law Tag Attached To The Top Of The Mattress

  Clear and legible.

  EXAMPLE
• 6 Photo Of Silk Label

  Clear and legible photo of silk label, sewn into the seam of the mattress.

  EXAMPLE

Box Spring

• 7 1st Photo Of The Box Spring

  Complete view of the box spring; measuring device and broom or yard stick in place at the deepest impression or sag. Photo should be taken at a distance.

  EXAMPLE
• 8 2nd Photo Of The Box Spring

  Close-up of previous photo focused directly where the broom or yard stick (represented by a string in the photo below) crosses in front of the measuring device.

  EXAMPLE

Frame Support / Foundation

• 9 Photo of the Support

  Complete view of the frame support, center rails and legs, including: metal frames, wooden frames with slats, solid platform beds, or adjustable bases.

  EXAMPLE

Please note: The online claim is designed to capture all of the necessary details in one sitting. If you exit the form before completing it, the information will NOT be saved. We recommend gathering all of the necessary information before initiating a claim, as it will take about 15-minutes to complete a claim in its entirety.

START A CLAIM