Frequently Asked Questions

Not sure if you need a mattress? Let us help.

Why do I need a new mattress?

A new mattress is needed because when you sleep on an old mattress you miss out on the good sleep and support your mind and body needs to wake refreshed in the morning.

How long should my mattress last?

Every mattress is different. If you toss at night or wake up with pain it is time to get a new mattress regardless of its age. We recommend checking the law tag and replace at least every eight years. 

Which brand is best?

Don't worry, when you buy from Mattress Firm you get to choose from the best mattress brands. You can compare all the best brands side by side before you decide and rest easy knowing you got the perfect mattress for you at the guaranteed lowest price.

How do I clean my mattress?

Never use a cleaning product because it can breakdown your comfort layers. The best and easiest way is by placing a waterproof mattress protector on your new mattress. Our Protect-A-Bed mattress protector is allergen resistant, waterproof yet still breathable.

Should I buy a new box spring/foundation?

It is highly recommended. A properly supported mattress will give you even more years of use and comfort. The mattress and box spring/foundation work together, acting as a unified shock absorber. Manufacturer warranties require a matching mattress and box spring/foundation. Also for your safety it is imperative to have the matching mattress and box spring/foundation to be Fire Retardant Compliant.  

What sizes do you carry?

Twin 39"X75"  |  Full 54"X75"  |  Queen 60"X80"  |  King 76"X80"  Custom sizes including Twin XL (39”x80”), California King (72”x84”) and split queen box springs are not available online but can be purchased in a local Mattress Firm store or by calling 1-866-MAT-FIRM.

What is a no-flip mattress?

Most mattresses are now no flip which means it will continue to give you comfort and support without having to flip it or rotate it. Having comfort layers on both sides can actually cause the materials to break down faster.

Isn't a firm mattress better?

Firm is not always the best. The best mattress will be the one that feels the most comfortable and supportive to you.

What should I do with my old bedding?

Disposing of an old mattress set can be difficult. That’s why when you purchase our Red Carpet Delivery Service the removal of you old mattress set is included. When setting up your delivery appointment let your sleep expert know that you would like to have your old set removed.

What payment methods do you accept?

We accept VISA, MasterCard, American Express and Discover. If you would like to purchase using one of our special financing options, please visit a local Mattress Firm store.

Need Help? Call 1-877-384-2903